Returns & Exchanges
At Catalyst Cases, we stand by the quality of our protective gear and offer a 30-day return window for all products in original, unused condition. Whether you need a different size or a full refund, our goal is to ensure your electronics remain protected with the perfect fit.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed efficiently.
Package Your Gear
Place the item in its original packaging with all included accessories and securely seal the box to prevent damage during transit.
Receive Your Refund
After our warehouse inspects the returned case, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing